F.A.Q.s

Artwork

Yes. We can take your sketch and turn it into art very easily. It is much easier for our graphic designers if you can supply
as much detail as possible so that we can do the best job for you. Sketch out or send us a file describing what you’re
looking for and we’ll help you out.

If you can’t find an acceptable electronic file that meets our requirements, you might consider asking the person who
originally created your logo for a vector file and have it emailed to us. Sometimes when the files are large, our clients
prefer to send us a disk. Please remember to ask them to use the requirements below.

As a last resort, if you have "Camera Ready" artwork than can be scanned, you can send it to us at the address
below. Camera Ready artwork means, black and white laser printed artwork of 1200 dpi or higher.

Yes, we accept artwork in the following formats: Corel Draw (.CDR) Adobe Illustrator (.AI) .JPG, .BMP and .GIF

For more detailed artwork help, go to our ARTWORK F.A.Q. page

Proofs

We can produce an actual proof of your item with your imprint prior to running your entire order.
We recommend this on all orders where time permits. Pre-production proofs typically incur an additional charge of approximately
$75.00, plus the price of the item, screens and setups and can add 10 days to the order process as the factory needs to set up
to run just one item.

Virtual proofs are available at no additional charge. Our designers will send you a virtual proof via email.

Shipping

All products are shipped via FEDEX Ground Shipping in the continental United States unless you specify overnight or two day service.

For our custom products, we require Fedex Indirect Signature:

FedEx will obtain a signature in one of three ways:

  • -From someone at the delivery address.
  • -From a neighbor, building manager or someone at a neighboring address.
  • -The recipient can sign a FedEx door tag authorizing release of the package without anyone present.

Yes, we ship all over the world. If we ship out of the United States you are responsible for any duties and
taxes that your government may impose. We suggest you speak with your local customs agency to discuss these potential charges.
Shipping out of the continental United States will be sent FedEx FOB Carlsbad, California. Customer pays for shipping outside
the U.S.

Shipping