F.A.Q.
Our goal to supply you with superior quality, service and impressive lead-time that you deserve.
With that in-mind please refer to the following guidelines to make your experience with us a memorable one.
A r t w o r k
I don't have any artwork.Can you help?
Yes. We can take your sketch and turn it into art very easily. It is much easier for our graphic designers iif you can supply as much detail as possible so that we can do the best job for you. Sketch out or send us a file describing what you're looking for and we'll help you out.
If you can't find an acceptable electronic file that meets our requirements, you might consider asking the person who originally created your logo for a vector file and have it emailed to us. Sometimes when the files are large, our clients prefer to send us a disk. Please remember to ask them to use the requirements below.
As a last resort, if you have "Camera Ready" artwork than can be scanned, you can send it to us at the address below. Camera Ready artwork means, black and white laser printed artwork of 1200 dpi or higher.
I have a digital file. Can I send it to you via e-mail?
Yes, we accept artwork in the following formats: Corel Draw (.CDR) Adobe Illustrator (.AI) .JPG, .BMP and .GIF
For more detailed artwork help, go to our ARTWORK F.A.Q. page
Back To TopP r o o f s
Pre-Production Proofs
We can actually produce an actual proof of your item with your imprint prior to running your entire order. We recommend this on all orders where time permits. Pre-production proofs typically incur an additional charge of approximately $75.00, plus the price of the item, screens and setups and can add 10 days to the order process as the factory needs to set up to run just one item.
Virtual Proofs
Before our designers will send you a virtual proof via email
Back To TopS h i p p i n g
Shipping?
On slected products we offer Free Shipping.
All shipping is FEDEX Ground Shipping in the continental United States unless you specify overnight or two day service.
Back To TopCan you ship overseas?
Yes, we ship all over the world. If we ship out of the United States you are responsible for any duties and taxes that your government may impose. We suggest you speak with your local customs agency to discuss these potential charges. Shipping out of the continental United States will be sent FedEx FOB Carlsbad, California. Customer pays for shipping outside the U.S.
Back To TopO r d e r i n g - P r o c e s s
What is the first step in the process?
We recommend calling or sending an email so we can discuss your product needs; quantity, design specifications and the date you need your product in hand. Once we have this information we will walk you through the process. If design work is needed, we will get the necessary information, take your order and start working on your art, usually we will have a first draft to you by the following morning if not before. At the same time you'll learn about our current production schedule, delivery and payment options. This conversation is where your order begins and is very important for both you and for us so we have a perfect understanding of your product needs.
What is your normal production time?
Normal delivery is between 13 and 18 days. Occasionally we will see times pushed out to 20 days but this is during busy periods. Be sure and plan well in advance.
Back To TopM i n i m u m - O r d e r - Q u a n t i t i e s
What are the minimum ordering requirements?
Our normal minimum ordering requirement is 100 pieces.
Back To TopR u s h - S e r v i c e
Is Rush Service Available?
Yes, for Lapel Pins and embroidered patches we can shorten the delivery time down to 8-10 days depending on the season for a nominal charge. Please ask us about delivery times on other products.
Back To TopP a y m e n t
Credit Cards
The majority of our customers prefer to pay for their orders by credit card. Sienna Pacific (Linx Corporation) accepts Visa, and MasterCard and American Express. We do not recommend submitting your credit card information via email, you can call in or fax your card
information to us. When providing credit card information, please include your order number, the type of card, the card number,
the expiration date and your full name and billing address as it appears on the card.
When paying by credit card, you will be charged 100% of the amount stated on your Order Acknowledgment upon approval. This secures
the merchandise and puts the order into production to be customized. Should any overruns or underruns be applicable, we will typically
charge or credit your card within 7 business days of order shipment.
Information regarding account number and expiration dates as well as authorized signatures will be held entirely confidential
by Sienna Pacific (Linx Corporation) and its representatives.
Company Check
Customers may pay by company check. We require that the funds clear our bank in order for us to ship your product. If time is of the essence we strongly recommend using a credit card.
Back To TopT r a d e m a r k s - C o p y r i g h t s
Use of Trademarks on Our Site
Logos shown on products on our web site appear only to illustrate the products we offer and the variety of ways in which they
can be decorated. The use of logos that are trademarks or copyrighted work of other companies are never intended to suggest that
Sienna Pacific owns the rights to those trademarks, or that Sienna Pacific would make those products featuring the trademarked
logos of others available to any purchaser without the permission of the owners of the trademarked or copyrighted art or copy.
Additionally, the contents of the Sienna Pacific web site, including, but not limited to, the arrangement and assembly, text,
graphics, logos, button icons, images, audio clips and software, are copyrighted materials owned by Sienna Pacific (Linx Corporation). You may use
our web site and its contents as a shopping resource for non-commercial use only.
Customer's Right to Use Trademarks
Any customer ordering custom-imprinted merchandise from Sienna Pacific (Linx Corporation) represents and warrants to Sienna Pacific (Linx) that
he or she has the unrestricted right and authority to use, copy and distribute each copyright, trademark, service mark, trade name,
logo, statement, portrait, graphic, artwork, photograph, picture or illustration of any person or any other intellectual property
in the way it is applied to promotional merchandise.
Purchase of merchandise from Sienna Pacific (Linx Corporation) in no way, shape or form grants a customer permission to reproduce logos, nor
does it transfer, grant, or lease ownership of any logos or trademarks to a customer.
To use any logo a customer MUST have written permission from the registered owner of the logo or trademark, or be an authorized
agent or affiliate of the registered owner of the logo. A customer may NOT use any logo in a manner that may infringe copyright laws.
A customer also may NOT use any logo in a vulgar, illegal, and/or unlawful manner. Sienna Pacific assumes no responsibility
for damages or any wrong doing that the purchaser may cause using a logo. Sienna Pacific (Linx) shall not be held liable for the unauthorized, improper, or illegal use of any logo or trademark that is applied to promotional merchandise purchased through Sienna Pacific (Linx Corporation).
Sienna Pacific (Linx Corporation) will also not accept responsibility or liability for the actions of clients who have misrepresented their
ownership of licenses or trademarks. We will reserve the right to refuse orders from any customer who has violated or otherwise
infringed upon the intellectual rights of others.